Shipping policy
Vitae LLC Shipping Policy
Effective Date: [05/22/24]
Thank you for shopping with Vitae LLC. We are committed to delivering your order in a timely manner. Please review our shipping policy for important information regarding the shipping process.
Shipping Timeframe
- **Processing Time**: All orders are processed within 3-5 business days. Processing time includes order verification, quality check, and packaging.
- **Shipping Time**: After processing, orders will be shipped out and are expected to be delivered within 2-5 weeks. Delivery times may vary depending on the destination and other factors outside our control.
Shipping Rates and Methods
- **Shipping Rates**: Shipping costs are calculated at checkout based on your location and the shipping method selected.
- **Shipping Methods**: We offer various shipping options to meet your needs. The available options will be presented at checkout.
Customs and Import Duties
**Customs**: International orders may be subject to customs duties and taxes which are levied once a shipment reaches your country. Vitae LLC is not responsible for these additional charges. Please check with your local customs office for more information.
- **Delays**: Delivery dates provided are estimates and may be subject to delays due to customs processing and other unforeseen circumstances.
Tracking Your Order
- **Order Confirmation**: Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- **Tracking Information**: You can track your order using the tracking number provided in the shipping confirmation email.
Address Accuracy
Please ensure that all shipping information is correct. Vitae LLC is not responsible for lost or undeliverable packages due to incorrect addresses provided by the customer. If you realize that you've made an error, please contact us immediately at vitaemngmt@gmail.com.
Undeliverable Packages
If a package is returned to us as undeliverable, we will notify you to arrange reshipment. Additional shipping charges may apply.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: vitaemngmt@gmail.com
We appreciate your understanding and patience as we work to deliver your order as quickly as possible.
Sincerely,
**Vitae LLC Customer Support Team**